How do I cancel an order on LookHatke.com?
If unfortunately, you have to cancel an order, please do so within 1 hour of placing the order because we try our best to dispatch it as soon as possible.
For outright cancellations by you:
– At lookhatke.com we make customized products once the said products are being triggered from the customer end we start processing the same as per the guidelines.
The only possibility is if the product has not been started off and your luck has favored upon you then chances to re-customize increases, for it just drop a WhatsApp or write an email.
If the cancellation is after your product has shipped:
– If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product and the said product is not made as per the guidelines provided by customer in case of customized things.
If there is a Manufacturing Defect/Damage in Transit:
– Should be reported to us immediately on the same day after you’ve received the product, the product will not be eligible for replacement if Look Hatke is notified after a long period except a genuine case.
Refunds will be made in the same form that the payment is received within 24 hours from the date of cancellation of order. Maximum time period in exceptional cases will be 4 days.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-9039993431 or email us at [email protected] mentioning your Order ID. We will personally ensure that a brand-new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.